Privacy Policy
This policy explains how Urban Residences, operated by Rambutan Hotel & Resorts, a company registered in the Kingdom of Cambodia ("we", "us", "our"), collects, uses, shares and stores personal information about guests, prospective guests, suppliers, contractors, staff and other people we deal with ("you").
What we collect
- Your name, passport details and Cambodian visa (where applicable)
- Your email address and telephone number
- Information you give us when booking, at check-in, or when contacting us by phone, email or otherwise
- Information about how you use our website (see Cookies and analytics below)
How we use your information
- To manage your booking and stay, and meet our obligations under any agreement with you
- To provide your passport and visa details to the local police, as required by Cambodian law
- For security and to confirm your identity
- With your consent, to send you a post-stay survey or updates from us
- To comply with legal and regulatory obligations
Legal basis
We process your information because it is necessary to fulfil a booking or agreement with you, to comply with a legal obligation, or because you have given your consent.
Cookies and analytics
Our website uses cookies and similar technologies to:
- understand how the site is used (Google Analytics)
- show the map on our Location page (Google Maps)
- measure the performance of our own advertising (Meta Pixel, used by Facebook and Instagram)
Depending on where you are, we ask for your consent before using these. You can change your choice at any time using the Cookie Settings link at the bottom of every page.
Sharing your information
We do not sell, rent or lease your personal information. We share it only:
- with service providers that help us operate, such as our booking system and the website services listed above, some of which may store information outside Cambodia
- with law enforcement or government agencies where required by law
- otherwise with your permission
Your rights
You can ask us at any time to:
- access or receive a copy of the personal information we hold about you
- correct information that is inaccurate
- delete information you believe we should not hold
- restrict how we use your information
- withdraw consent you have given, including to receiving updates
Please make requests in writing to bookings@urbanresidences.info. We will respond within one month.
Updates from us
If you have agreed to receive updates from us, you can unsubscribe at any time using the link in the email or by contacting bookings@urbanresidences.info.
How long we keep your information
We keep your information only as long as needed for the purposes above or to meet legal obligations, and we review our records periodically.
Security
We use appropriate physical, electronic and managerial measures to protect your information from unauthorised access or disclosure.
Links to other sites
Our website links to other sites, including social media. We are not responsible for their content or privacy practices, and their own policies apply once you leave our site.
Questions and complaints
Please contact bookings@urbanresidences.info.
Changes to this policy
Any changes will be posted on this page.